Yes, we have full liability insurance for all of our rental products.

Yes, we deliver to all parks that permit the use of inflatables. However, it is important to note that each park may have specific regulations and requirements for hosting events with inflatables. We recommend contacting the city or park management where you plan to hold your event for additional details.
In many cases, you will need to obtain a permit from the city in order to set up an inflatable at the park. This permit ensures compliance with safety regulations and guarantees a smooth and enjoyable experience for everyone involved. Our team at OC Bouncers is happy to assist you throughout this process, providing any necessary documentation or information required for obtaining the permit.

Our primary goal is to provide safe entertainment for you and your children. With that being said, we ask that you please be respectful of our inflatables.

ADULT SUPERVISION IS REQUIRED AT ALL TIMES TO ENSURE THAT THE RULES POSTED ON THE FRONT OF THE BOUNCE HOUSE ARE FOLLOWED.

The following items are prohibited inside the inflatables (this is not an exhaustive list):

• Shoes
• Drinks
• Food
• Sharp Objects
• Silly String (this will permanently damage and stain the inflatable material)
• Glitter

At OC Bouncers, we have a straightforward payment policy to ensure a smooth and efficient rental experience for our customers.
All payments are due in full at the time of set-up. We kindly request a $50 deposit at the time of making your reservation to secure your desired bounce house or waterslide. This deposit guarantees availability and helps us prepare for your event.
When it comes to payment options, we accept cash, as well as Visa, MasterCard, American Express, and Discover credit cards. Please note that credit card payments are subject to a 3% surcharge to cover processing fees.

We understand that circumstances can change, and we want to ensure that our policy is clear and fair to all our valued customers. Here is our cancellation policy:

Cancellations made at least 72 hours prior to the day of your event:

• If you choose to cancel your reservation within this timeframe, you will be eligible
  for a full refund.
• We will process the refund promptly using the original payment method.

Cancellations made within 72 hours of your event:

• In the event of a cancellation within this timeframe, the deposit becomes non-refundable.
• Unfortunately, we are unable to provide a refund for cancellations made within 72
  hours of your event.

We strive to maintain transparency and provide flexibility within the specified timeframes. We understand that unexpected circumstances can arise, and we appreciate your understanding regarding the non-refundable deposit within the 72-hour window.

We understand that unexpected situations can arise, and safety is our utmost priority. Here are the steps to follow in such a scenario:

• Stay calm and ensure the safety of all users: If the bounce house starts to deflate due to a loss of electrical power, it is important to remain calm and help all users exit the inflatable safely. The adult supervisor should assist in guiding everyone out of the bounce house.
• Check the power source and equipment: a. Verify the on/off switch: Once all users have exited, check if the on/off switch on the blower has been turned off. If it has, switch it back to the on position. b. Inspect the blower connection: Additionally, ensure that the blower has not become unplugged from the power source. If it has, securely plug it back in.
• Re-inflate the bounce house: After confirming that the blower is plugged in and the on/off switch is in the proper position, the bounce house should begin to re-inflate. Please allow a few moments for it to regain its full shape and firmness.
• Contact us for further assistance: If you encounter any difficulties or the issue persists despite following the above steps, please reach out to us promptly at (949) 386-1507. Our team will be ready to assist you and provide further guidance.

In the event of rain or heavy winds, we recommend the following steps:

• Evacuate the inflatable promptly: If rain or heavy winds occur, it is important to evacuate the bounce house as quickly and safely as possible. Direct all users to exit the inflatable calmly and carefully.
• Dry the inside of the inflatable: After everyone has exited, we recommend using towels to dry the inside of the inflatable. This step is crucial as the surface may become slippery due to moisture. Drying the interior will help ensure a safer environment once the weather conditions improve.
• Monitor the weather conditions: Keep a close eye on the weather conditions and wait for improved conditions before considering reusing the bounce house. It is essential to prioritize the safety of all participants and avoid any potential risks associated with adverse weather.
• Contact us for further guidance: If you have any concerns or require further assistance regarding the impact of bad weather on your event or our equipment, please do not hesitate to contact us. Our team is here to provide support and guidance to ensure the best possible experience for you and your guests.

We emphasize the importance of proper care and adherence to safety guidelines while using our equipment. It is essential to follow all instructions provided and ensure that the bounce house is used in a responsible manner.
Here is our policy regarding damage:

• In the event of damage while in operation: If the unit becomes damaged while in use,
  it is important to prioritize the safety of all users. Assist everyone in promptly exiting the
  bounce house and deflate it to prevent further damage.
• Contact us immediately: It is crucial that you reach out to us immediately to report the
  damage. We will provide further guidance and assistance to address the situation promptly. Please refrain from attempting to continue using the unit after damage has occurred.
• Customer responsibility for damage: The customer will be responsible for any damage that does not result from the normal use of the unit. This includes damages caused by activities such as dog bites, cuts with knives, fireworks, silly string, or any other actions outside the intended and safe use of the bounce house.

• Scheduling your delivery window: Once you have made your reservation, a representative from OC Bouncers will work with you to schedule a delivery window that suits your event’s timing. We strive to accommodate your preferred time as closely as possible.
• Preparing for delivery: To ensure a smooth and efficient delivery, please ensure there is a clear path to the setup area. We kindly request a minimum 4-foot wide clear path to allow our delivery team to safely transport the equipment to the designated area. Clearing any obstacles or debris along the path will help facilitate the process.
• Payment upon delivery: If there is a remaining balance due on your order, please be prepared to provide the balance to our delivery driver upon their arrival. Our driver will collect the payment.
• Professional setup: Our experienced delivery team will promptly and efficiently set up the bounce house or water slide in the designated area. They will ensure that everything is properly installed and secure for safe usage.
• Reviewing safety guidelines: Before the driver’s departure, they will review important safety guidelines and instructions with you to ensure that you are familiar with the proper use and precautions associated with our equipment. This will help you and your guests have a safe and enjoyable experience.

Here’s how our pick-up process works:

• Scheduling your pick-up window: When you make your reservation, a representative
  from OC Bouncers will work with you to schedule a pick-up window. Generally, we aim to pick up the inflatable within 3 hours of the end of your reserved time. If you require an exact pick-up time, please let us know, and we will do our best to accommodate your request.
• Approximate take-down and removal time: Please keep in mind that it typically takes approximately 30 minutes to complete the take-down and removal of the inflatable. Our trained staff will efficiently handle the process, ensuring that all equipment is safely disassembled and packed up for transportation.
• Communication regarding pick-up: Prior to the pick-up window, our team will maintain communication with you to ensure a smooth and convenient pick-up experience. We understand the importance of timing and will make every effort to arrive promptly at the designated time.
• Returning the equipment: Our staff will carefully collect and pack up the inflatable, ensuring that all items are accounted for and securely loaded for transportation. We prioritize the safe handling of the equipment during the pick-up process.

If our delivery drivers have provided you with excellent service and you would like to express your appreciation, they do accept tips.

Tipping is not mandatory, but it is a kind gesture that can show gratitude for the exceptional service provided by our drivers. If you decide to tip, we are grateful for your generosity, and our drivers will greatly appreciate your acknowledgment.

We understand the importance of providing a safe and sanitary environment for you and your guests. Our commitment to cleanliness extends beyond the current health concerns, as we have always prioritized maintaining high hygiene standards.

• Post-use cleaning and sanitization: After every use, our team thoroughly cleans and sanitizes each inflatable. We follow a rigorous cleaning protocol to ensure that the equipment is safe and hygienic for the next user.
• Safe and effective cleaning formula: We use a proprietary cleaning formula specifically designed for inflatable surfaces. This formula is not only safe for your children’s skin but also effective in killing 99.9% of germs. We take great care to select products that meet high standards of safety and sanitation.
• Professional cleaning techniques: Our experienced staff is trained in proper cleaning techniques to ensure a thorough and efficient process. We pay attention to every detail of the inflatable, including seams, surfaces, and any areas that come into contact with
  users.
• Quality control and inspection: Once the cleaning process is complete, we conduct quality control checks to ensure that each inflatable meets our strict cleanliness standards. This ensures that you receive a clean and well-maintained product for your event.

The cost of our bounce house rentals typically ranges from $170 to $290. Please note that these prices may vary depending on factors such as the specific inflatable you choose, the duration of the rental, and any additional services or features you may require.

To provide you with an accurate quote for your specific event, we kindly request that you contact OC Bouncers either by phone/SMS at (949) 386-1507 or via email at support@ocbouncers.com. We will be more than happy to assist you, discuss your needs, and provide you with detailed pricing information tailored to your requirements.